Who should have access to PELHAM
As there is only one read/write account per Branch, due to cost restrictions, DO NOT share the password with more than 4 members of your Branch and they should all be Committee members and have a genuine need to use the system directly.
It is STRONGLY RECOMMENDED that access to Pelham is restricted to the DC and Secretary for managing membership and whomever updates achievements badges/tests and Coach qualifications.
How many PELHAM accounts will my Branch be given?
Branches will be given one user account to access PELHAM. This will provide access to the Branch App. As this is the only account per Branch, it will likely be shared by multiple users, we recommend keeping the number of users to bare minimum (no more than 4).
All users who access PELHAM are required to have signed the PELHAM Declaration Form
Upon request Branches can also request a ‘Read Only’ user account.
Is there a separate log in used specifically by the Branch Treasurer?
No, there are a maximum of only 2 Log-Ins per branch, one is used to update and one is purely read-only. Both will give access to all Branch information.
This is becuase it is currently not possible to restrict to specific areas such as Finance.
How do you get on to the members portal?
The members portal is portal.pcuk.org; you must be a parent or a member to log in. If you’re already on Pelham, request a link via membership@pcuk.org
Can everybody using Pelham, read the minutes of any Branch?
No, Branch logins restrict access to that Branch only.
If we add a document to a member/contact record can they see it?
No, members/parents only have access to the Membership portal not Pelham.
Can a member switch from a Monthly DD plan back to annual one off payments?
If required members can reach out to the membership team to organise paying off their remaining balance with a card payment. We will then cancel any remaining future Direct Debit payments
What happens if a member changes bank accounts during the 12 Month DD Period?
Members must contact the membership/finance team if they need to ammend any Direct Debit details. Failure to do so will result in missed payments and follow up action.
Does a user cancelling their Direct Debit instruction cancel their Membership?
No. Cancelling a Direct Debit does not automatically cancel the corresponding membership. Members are still committed to the full 12-month term agreed to when signing up.
Does a user ammending their Direct Debit amount automatically update their membership type?
No, ammendments to membership types will still follow the current Transfer & Upgrade process
Ammendments to direct debits without notice will be followed up
Will a membership stop automatically if the monthly Direct Debit fails?
No, if we are notified of a failed DD the membership team will reach out to the customer to discuss options. This could include adjusting future payments or paying membership in full through a one-off card payment.
Can a membership be cancelled mid way through the agreed 12 Month Period?
No, by signing up to a Monthly Direct Debit, members are committing to a 12 Month membership. Cancelling the direct debit does not cancel this agreement.
At what point is the Membership active, when paid with Direct Debit?
Membership is active/pending approval (if required) at the point of confirming and setting up the direct debit instruction, even if the first payment is not scheduled until the following month.
Will Memberships on a Direct Debit automatically renew?
Currently, memberships paid for on a Direct Debit will not automatically renew after 12 Months. Membership can be renewed in the same way as a annual payment in the 3 month period before expiry.
What Direct Debit payment plan do we offer?
Initially, membership payments can be set up on a 12-month Direct Debit. This splits the annual payment into 12 monthly instalments. A 3% admin uplift is applied to the first payment.
